Privacy Policy
At proverentia, we take your privacy seriously. This comprehensive privacy policy explains how we collect, use, protect, and handle your personal information when you use our financial services and visit our website. We're committed to transparency and giving you control over your data.
Information We Collect
We collect several types of information to provide you with the best possible financial services. The information we gather helps us understand your needs and deliver personalised solutions that work for your specific situation.
- Personal identification information including your full name, date of birth, residential address, and contact details
- Financial information such as income details, employment status, existing debts, and credit history
- Transaction data when you use our services, including payment methods and banking details
- Technical information about how you interact with our website and digital platforms
- Communication records including emails, phone calls, and chat conversations with our team
How We Use Your Information
Your information serves multiple important purposes in delivering our financial services. We use this data responsibly and only for legitimate business purposes that benefit you as our client.
Service Delivery
We use your information to provide financial advice, process applications, and deliver the specific services you've requested from us.
Legal Compliance
Financial regulations require us to verify your identity, assess suitability, and maintain records for regulatory reporting purposes.
Communication
We contact you about your accounts, services, important updates, and opportunities that might interest you based on your preferences.
Risk Management
We analyse information to detect fraud, manage credit risk, and protect both you and our business from financial crimes.
Data Sharing and Third Parties
We only share your information when necessary for legitimate business purposes or when required by law. Here's exactly who we might share your data with and why it's necessary for providing you with comprehensive financial services.
| Third Party Type | Purpose of Sharing | Data Protection Measures |
|---|---|---|
| Credit Reporting Agencies | Credit checks and reporting obligations | Strict regulatory oversight and security protocols |
| Financial Product Providers | Processing loan and investment applications | Contractual data protection agreements |
| Technology Service Providers | Secure data storage and processing | Industry-standard encryption and access controls |
| Legal and Professional Advisors | Compliance and professional obligations | Professional confidentiality requirements |
Your Privacy Rights Under Australian Law
Under the Australian Privacy Act 1988 and associated Privacy Principles, you have specific rights regarding your personal information. We respect these rights and have established clear procedures to help you exercise them effectively.
- Right to Access: You can request copies of the personal information we hold about you, including details about how we've used it and who we've shared it with
- Right to Correction: If you believe any information we hold is inaccurate or incomplete, you can request corrections and we'll update our records promptly
- Right to Complain: You can lodge a complaint with us or directly with the Office of the Australian Information Commissioner if you're concerned about how we handle your data
- Right to Restrict Processing: In certain circumstances, you can request that we limit how we use your information while maintaining necessary records
- Right to Data Portability: You can request your data in a structured format to transfer to another service provider where technically feasible
To exercise any of these rights, simply contact our privacy officer using the details provided at the end of this policy. We aim to respond to all requests within 30 days and will work with you to resolve any concerns about how we handle your personal information.
Data Security and Protection Measures
We've implemented comprehensive security measures to protect your personal and financial information. Our security approach combines industry best practices with advanced technology to safeguard your data against unauthorised access, disclosure, or misuse.
Our team receives regular training on privacy and security best practices. We monitor our systems continuously and conduct regular penetration testing to identify and address potential vulnerabilities before they can be exploited.
Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services and meet our legal obligations. Our retention periods vary depending on the type of information and the purpose for which we collected it.
Active Client Records
We keep your information current while you're an active client and for up to 7 years after your last transaction to meet regulatory requirements.
Marketing Communications
Marketing contact details are retained until you unsubscribe or request removal from our communications database.
Website Analytics
Anonymous usage data is typically retained for 24 months to help us improve our website and services.
Secure Disposal
When data reaches the end of its retention period, we securely delete or destroy it using industry-standard methods.
International Data Transfers
While we primarily store and process your information within Australia, some of our technology service providers may be located overseas. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
We only work with overseas providers who can demonstrate equivalent privacy protections to those required under Australian law. All international data transfers are covered by robust contractual arrangements that include specific privacy and security obligations.
Currently, some of our data may be processed in the United States and Singapore by cloud service providers who maintain ISO 27001 certification and comply with international privacy frameworks. These arrangements are regularly reviewed to ensure ongoing compliance with Australian privacy requirements.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content. We use this information to improve our website functionality and provide more relevant content.
- Essential cookies that enable basic website functionality and security features
- Analytics cookies that help us understand visitor behaviour and improve our website
- Preference cookies that remember your settings and choices for future visits
- Marketing cookies that help us deliver relevant content and measure advertising effectiveness
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We respect your privacy choices and provide clear options for managing your cookie preferences.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and applicable laws. When we make significant changes, we'll notify you through our website and, where appropriate, through direct communication.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this document shows when the policy was last updated, and we maintain a record of previous versions for transparency.
If you have questions about any changes or how they might affect you, please don't hesitate to contact our privacy team for clarification and guidance.